Privacy Policy

Caitlin Goes Digital (caitlingoesdigital.com) is run by Caitlin from Melbourne, Australia (ABN 62 641 945 753). This policy explains what personal information we collect, why we collect it, how we use it and what you can do about it.

We handle personal information in accordance with the Australian Privacy Principles where they apply to us.

What we collect

Depending on how you use the site, we may collect:

• Free resources and email list: your first name, email address and the topic or resource you select when you sign up for a free guide or newsletter.
• Contact forms: your name, email address and the information you include in your message.
• Orders: information needed to process and fulfil your purchase, such as your name, email address, billing country and order details. Payment card details are processed by Stripe and are not stored on our website.
• Site usage: information collected automatically when you use the site, such as your IP address, browser and device information, pages visited, referring website and approximate location, where collected through cookies or analytics tools.

We don’t intentionally collect sensitive information through this site.

How we collect and hold information

We collect personal information when you provide it to us, such as when you:

• sign up for a free resource or newsletter
• contact us
• purchase a product
• interact with the website.

Some information is also collected automatically through cookies and analytics tools.

Personal information may be stored by us and by service providers that help us operate the website, process payments, deliver emails and provide other services.

Why we collect it

We use personal information to:

• send you the free resource you requested
• send newsletters and other marketing communications where permitted by law
• respond to your enquiries
• process and fulfil orders
• provide access to digital products you’ve purchased
• keep records required by law
• understand how people use the site and improve it
• maintain the security and functionality of the website.

You can browse most of the site without providing personal information. However, some information is required if you want to receive a free resource, subscribe to the newsletter, contact us or purchase a product.

Who we share it with

We use a small number of third-party services to operate the site and provide our products and services. These may include:

• Kit: email list management and newsletters.
• Stripe: payment processing.
• Hostinger: website hosting.
• Google Analytics and other analytics tools: understanding how the website is used.

These providers may process personal information on our behalf and under their own privacy policies.

Some of these providers are located outside Australia or may store or process information outside Australia, including in the United States.

Where we disclose personal information to an overseas recipient, we take reasonable steps as required by applicable privacy law to protect that information. Australian privacy law contains specific requirements for overseas disclosures.

Marketing emails

If you sign up for our newsletter or a free resource, we may send you emails about new content, free resources, products, tools and other updates from Caitlin Goes Digital, where permitted by law.

Every marketing email includes an unsubscribe option.

You can unsubscribe at any time and we will stop sending you marketing emails within a reasonable period.

We may still send necessary transactional emails relating to purchases, such as order confirmations, receipts and download information.

Australian privacy law requires organisations that undertake direct marketing to provide an appropriate way for people to opt out.

Cookies

The site uses cookies and similar technologies to:

• keep parts of the website and checkout functioning
• remember certain preferences
• understand how visitors use the site
• measure website performance
• support links and services provided by third parties.

You can block or delete cookies through your browser settings. Some parts of the website, including shopping and checkout functionality, may not work properly if certain cookies are disabled.

Third-party services such as analytics providers, payment providers and affiliate networks may also use cookies or similar technologies in accordance with their own privacy policies.

Affiliate links

Some links on this site are affiliate links.

If you click an affiliate link and make a purchase, the relevant company or affiliate network may use cookies or similar technologies to record that you came from this website.

Those technologies are controlled by the relevant third party and are subject to their privacy policies.

Your privacy rights

You can ask us to:

• provide access to the personal information we hold about you
• correct information that is inaccurate or out of date
• delete personal information where we are legally able to do so
• stop sending you direct marketing communications.

Some information, such as transaction and tax records, may need to be retained for a period required by law even if you ask us to delete other information.

To make a request, please use our contact page.

We may need to verify your identity before providing access to or changing personal information.

Keeping your information safe

We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.

The website uses HTTPS, payment information is processed by Stripe, and access to our website administration systems is restricted.

No online system is completely secure, so we cannot guarantee absolute security.

Privacy questions and complaints

If you have a question, concern or complaint about how we handle your personal information, please contact us through the contact page.

We will investigate your concern and respond within a reasonable period, generally within 30 days.

If you are not satisfied with our response, or we do not respond within a reasonable period, you can contact the Office of the Australian Information Commissioner (OAIC). The OAIC generally recommends giving the organisation an opportunity to resolve the complaint before making a complaint to the OAIC.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated date at the top.

Contact

Caitlin Goes Digital, ABN 62 641 945 753
Melbourne, Victoria, Australia

Privacy enquiries: use the contact page.